Cancellation & Refunds

1. Overview

JNR Estate IT provides premium software development, digital marketing, and business/tax compliance services. Because our work involves allocating dedicated engineering hours and often disbursing non-refundable government fees (for MCA, GST, ITR, etc.), we follow a carefully considered cancellation and refund policy.

This policy applies to all financial transactions made to JNR Estate IT through our official website, payment gateways, or bank transfers. Please read it carefully before initiating a project.

2. General Policy

As a general rule, advance payments for services at JNR Estate IT are non-refundable once the development phase has commenced or statutory government fees have been paid. This is because resources, developer hours, and legal efforts are immediately committed to your project.

However, we recognise that genuine errors and exceptional circumstances can occur. We evaluate refund requests on a case-by-case basis with fairness, as described in Section 3 below.

3. Eligible Refund Circumstances

We will review and process refund requests in the following circumstances:

• Duplicate Transactions: If your payment was processed more than once for a single invoice due to a system error or double-submission, we will refund the duplicate charge in full.
• Incorrect Amount Billed: If you were charged a significantly different amount than the agreed quotation due to a technical error, we will refund the excess amount.
• Unauthorised Transaction: If you believe a payment was made from your account without your knowledge, please contact us and your bank immediately. We will cooperate fully with the investigation.
• Service Not Initiated: If you made an advance payment but request a cancellation before any work, consultation, or government fee disbursement has begun.

* All eligible refund requests must be submitted within 7 days of the original transaction date.

4. Non-Refundable Circumstances

The following circumstances do not qualify for a refund:

• Change of mind after a project's development or legal drafting phase has actively started.
• Fees already disbursed to third parties (e.g., Domain Registration, Server Hosting purchases) or Government Portals (MCA, GST, Income Tax challans).
• Delays in project delivery caused by the client's failure to provide necessary content, documents, or approvals on time.
• Dissatisfaction with design elements if the client has already approved the initial mockups/wireframes.
• Requests made more than 7 days after the transaction date.

5. How to Request a Refund

To initiate a refund for an eligible circumstance, please follow these steps:

6. Refund Timeline

Once a refund is approved by our billing department, the processing timeline is generally as follows:

Please note that bank processing times vary. NEFT/RTGS refunds may take 3–5 additional business days to appear in your account.

7. Recurring Subscriptions / Retainers

If you have set up a recurring payment mandate (e.g., for Monthly SEO, Website Maintenance, or Retainer Consulting) and wish to cancel it:

• You may cancel a recurring subscription at any time by emailing us at info@jnrestate.com.
• Cancellation requests must be received at least 5 business days before the next scheduled billing date to prevent that cycle from processing.
• If a deduction occurs within the 5-day window after your cancellation request was formally acknowledged, we will refund that final deduction as a one-time exception.
• Amounts already processed and services utilized in previous months are strictly non-refundable.

8. Technical Errors & Failed Transactions

Occasionally, technical issues with bank gateways may cause confusion about whether a payment was successfully processed. In such cases:

• If your bank account was debited but you received no confirmation invoice from us, please forward your bank debit statement/SMS screenshot to our support team.
• We will investigate the gateway logs within 3 business days and either confirm receipt of your payment or initiate an immediate auto-refund for the dropped transaction.
• Do not re-attempt the payment immediately until you hear from us, to avoid duplicate charges.

9. Project Cancellation

If you need to halt or cancel an ongoing web development or compliance project due to unforeseen business circumstances:

Please inform your Project Manager immediately. If the work is partially completed, we will calculate the pro-rated cost of the developer/CA hours already utilized. Any remaining balance from your advance payment will be refunded. If the utilized hours exceed the advance paid, a final settlement invoice will be generated for the completed modules.

10. Contact for Refund Requests

For all billing, cancellation, and refund-related queries, please reach out to us through any of the following official channels:

We aim to resolve all refund and billing queries within 7 business days. Thank you for choosing JNR Estate IT.